Your Mission.
Our Expertise.
We handle recruitment, intake, scheduling, and billing—the operational complexities of homecare—so your agency can focus on what matters most. Care.
4
Service Lines
100%
Homecare Focus
5–7d
To Go Live
Zero
Lock-In Contracts
Active Network
Agencies We Support
"They knew our platforms before day one."
Agency Director, NJ
"No learning curve. Just results."
Owner, CA
"Our census grew in Q1."
Operations Director, WA
"Scheduling gaps disappeared."
Agency Owner, CA
"The most prepared team we've worked with."
Administrator, NY
"They know what a missed shift costs us."
Operations Lead, NC
"They knew our platforms before day one."
Agency Director, NJ
"No learning curve. Just results."
Owner, CA
"Our census grew in Q1."
Operations Director, WA
"Scheduling gaps disappeared."
Agency Owner, CA
"The most prepared team we've worked with."
Administrator, NY
"They know what a missed shift costs us."
Operations Lead, NC
The operational
backbone for
homecare agencies.
Rising Star Solutions is a homecare business-process outsourcing partner. We run recruitment, intake, and scheduling—so your agency can focus on care. Homecare is all we do.
Day One Ready
Trained in homecare platforms and compliance before they touch your account. No ramp-up cost.
Homecare Exclusive
We serve one industry. Every process, every protocol, every team member is built around homecare.
Full Accountability
Dedicated account manager, daily reporting, weekly reviews. Transparent from day one.
Zero Lock-In
Month-to-month engagements. We earn your business by earning your trust every month.
Four workflows.
One partner.
Recruit better. Onboard faster. Schedule smarter. Care more. Every workflow handled by specialists who understand homecare—before they touch your account.
Recruitment
Sourcing, screening, credentialing, and onboarding CNAs & HHAs—done right, the first time.
Intake
Client information, insurance verification, assessments, care plans, authorizations, and documents—in compliance.
Scheduling
Matching the right caregiver to the right shift—closing coverage gaps before they become crises.
Billing
Billing support, insurance verification, claims follow-up, and EMR data entry—so revenue doesn't stall.
Built around
one industry.
Every time a homecare agency onboards a VA who doesn't know the field, they pay for it in wasted time and missed outcomes. We eliminate that cost entirely—because this is all we do.
100%
Homecare Focus
Depth Before Deployment
Our team is trained in homecare platforms and compliance protocols before they engage with a single client. There is no generalist learning curve—only focused, informed execution from day one.
Daily
Performance Reports
Accountability That Is Visible
A dedicated account manager. Daily reporting. Weekly performance reviews. You see the numbers. You track the outcomes. We stay accountable to results—not to hours logged.
One
Industry Served
Homecare Industry Depth
We work exclusively within the homecare sector. We understand the model, the compliance expectations, and the operational best practices that define high-performing agencies.
Zero
Contract Lock-In
Flexibility as a Foundation
No lock-in contracts. No minimum headcount. Start with one workflow, scale into a full operations team as your agency grows. We earn your business every month.
Why agencies outsource
homecare operations.
Homecare outsourcing lets home care agencies delegate recruitment, patient intake, and scheduling to a specialized BPO partner—reducing administrative overhead while improving operational consistency. Instead of scaling internal headcount with every new client, agencies contract trained specialists who are platform-ready from day one. See how our home care virtual assistants work, including our WellSky-trained VAs.
Read the full guideCaregiver recruitment outsourcing
Sourcing, screening, and pre-qualifying caregivers is one of the most time-intensive functions in a home care agency. Outsourcing recruitment to a homecare-trained BPO partner means your internal team only interviews pre-vetted, platform-ready candidates—cutting time-to-hire without cutting corners on compliance.
Patient intake outsourcing
Patient intake is where compliance risk and billing errors originate. An outsourced intake team handles documentation collection, insurance verification, and platform entry—ensuring every admission follows a consistent, auditable process. The result: faster care starts, fewer claim denials, and cleaner compliance audits.
Scheduling and dispatch coverage
Home care scheduling demands real-time coverage across evenings, weekends, and holidays. A dedicated scheduler covers the hours your office can't, manages call-outs, coordinates replacements, and maintains care continuity—without the cost of building a round-the-clock internal operation.
Built for homecare.
Not adapted for it.
Most outsourcing firms have never heard of homecare compliance. They don't know what a missed shift costs. The difference between a generic VA firm and Rising Star is the difference between starting from scratch and starting from expertise.
Capability
Rising Star
Homecare Specialist
Generic BPO
General Purpose
From First Call
to Fully Operational
A structured four-step process that puts you in full control while we handle the complexity.
Discovery
We learn your operation before we touch it.
We learn your workflows, compliance requirements, and staffing goals. The output is a custom staffing blueprint—not a generic VA placement.
What Happens
Discovery
We learn your operation before we touch it.
We learn your workflows, compliance requirements, and staffing goals. The output is a custom staffing blueprint—not a generic VA placement.
Hiring & Vetting
Only homecare-qualified candidates.
Rigorous screening, background verification, and homecare-specific skill assessments ensure every team member is qualified for your operational context.
Onboarding
Operational in under a week.
Seamless integration into your systems with standardized training protocols aligned to your SOPs. Most clients are fully operational within 5–7 business days.
Performance Management
Accountability built into every day.
Ongoing supervision, KPI tracking, daily reporting, and proactive optimization—so your investment keeps compounding.
Commitments you
can put a number on.
Fewer scheduling gaps. Faster caregiver placement. Lower overhead. Every engagement is built around results your agency can track—not just hours we can invoice.
Service Lines
Recruiting, intake, scheduling and billing. Start with one, add more as you grow.
Dedicated Each Week
A full-time VA assigned to your agency—not a shared call-center pool.
To Operational
5–7 business days from agreement to an active team.
Notice to Cancel
Month-to-month. No setup fees, no long-term lock-in.
Every Working Day
End-of-Day Reports
Homecare Agencies
Each VA files a report before signing off: tasks completed, work in progress, blockers, and tomorrow’s plan. Your account manager reviews them and flags anything that needs you.
What agency owners
are saying.
"Before Rising Star, my scheduler was fielding calls at 11 PM on weekends. Within two weeks of onboarding their team, that stopped entirely. They knew our platforms before day one—there was no learning curve."
Agency Director
Homecare Agency, Bergen County NJ
Month-to-month
No Lock-In
14-day notice to cancel. We earn your business every month.
Daily
End-of-Day Reports
Every VA reports completed work, open items and blockers before signing off.
Ready to talk?
No commitment required.
If you run a homecare agency,
this was built for you.
No long-term contracts. No generalist VAs. A team that already understands your workflows, your software, and what compliance means in your world.
Rising Above. Delivering Excellence.