Intake is where new revenue starts and where compliance problems begin. A dedicated virtual intake coordinator makes sure every family that calls or fills out a form hears back promptly, and every new client is set up correctly in your system.
In most agencies intake is handled by whoever is free, between scheduling emergencies and caregiver calls. Inquiries wait hours or days, and families call the next agency on their list. A dedicated coordinator removes that gap.
Your VA follows a written intake process built with you during onboarding, so every admission is handled the same way and leaves a clear record. Their end-of-day report shows every open inquiry and its next step.
No. Assessments are done by your clinical or care staff. Your VA schedules them and handles the paperwork before and after.
Yes. Your VA can work your inbound line during their shift using your phone system or a forwarded number.
Yes. VAs are trained on HIPAA privacy rules and engagements involving client data are covered by a Business Associate Agreement.
Scheduling
A dedicated virtual scheduler for your home care agency: roster building, open-shift coverage, call-outs and caregiver communication in WellSky or AxisCare. Month-to-month.
Billing & Back-Office
A dedicated virtual assistant for home care billing support, insurance verification, claims follow-up, bookkeeping and EMR data entry. HIPAA-trained, month-to-month.
WellSky Virtual Assistants
Hire a virtual assistant already trained on WellSky Personal Care (formerly ClearCare) for scheduling, intake, recruiting and billing. Dedicated, managed, month-to-month.
Home Care Virtual Assistants
Dedicated, managed virtual assistants for home care agencies. Recruiting, intake, scheduling and billing VAs trained on WellSky and HIPAA. Month-to-month, live in 5–7 days.
No long-term contracts. No generalist VAs. A team that already understands your workflows, your software, and what compliance means in your world.
Rising Above. Delivering Excellence.