If your agency runs on WellSky Personal Care (formerly ClearCare), the fastest way to lose a new hire's first month is teaching them the software. Our VAs are trained on WellSky before they are placed, so they start in your system, not in a tutorial.
We run an in-house training program led by a dedicated WellSky specialist. New team members learn the workflows a personal care agency uses every day before they are matched with a client, then learn your specific SOPs during onboarding.
We also work with AxisCare, HHAeXchange and CareAcademy, so if you are switching systems or run more than one, your VA can follow.
Every VA has a named account manager and files an end-of-day report each working day. You see what was done in WellSky that day, what is pending and what needs your decision.
Yes. ClearCare was acquired by WellSky and is now sold as WellSky Personal Care. Our VAs are trained on the current WellSky product.
Yes. Each VA should have their own user account with permissions set for their role, which keeps access auditable and HIPAA-appropriate.
We are an independent company and not affiliated with WellSky. We train our team on the WellSky software that our agency clients use.
We work with those platforms too. Tell us your stack on the discovery call and we will match a VA who knows it.
Scheduling
A dedicated virtual scheduler for your home care agency: roster building, open-shift coverage, call-outs and caregiver communication in WellSky or AxisCare. Month-to-month.
For Home Helpers Franchises
Rising Star Solutions supports Home Helpers Home Care franchise owners with dedicated, WellSky-trained recruiting, intake, scheduling and billing VAs. Month-to-month.
Client Intake
A dedicated virtual intake coordinator for your home care agency: inquiry follow-up, insurance verification, assessment scheduling and EMR entry. Month-to-month.
Home Care Virtual Assistants
Dedicated, managed virtual assistants for home care agencies. Recruiting, intake, scheduling and billing VAs trained on WellSky and HIPAA. Month-to-month, live in 5–7 days.
No long-term contracts. No generalist VAs. A team that already understands your workflows, your software, and what compliance means in your world.
Rising Above. Delivering Excellence.